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I have a new IPhone5c and do not receive texts or calls from my daughter's phone. We did not have this problem with my old Envy Touch. Verizon is our provider. Can you troubleshoot?
gbrk
Newbie
‎02-17-2014 05:41 PM

I have a new IPhone5c and do not receive texts or calls sent from my daughter's phone; I'll call this phone 2. We did not have this problem with my old Envy Touch. Verizon is our provider. Can you troubleshoot? My other daughter has a new IPhone5c too. She receives calls and texts from sent from phone 2. Any tips for remedying this problem?

Thank you.

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Re: I have a new IPhone5c and do not receive texts or calls from my daughter's phone. We did not have this problem with my old Envy Touch. Verizon is our provider. Can you troubleshoot?
Not applicable
‎02-17-2014 09:30 PM

Turn off iMessage in your phones settings.   Apple devices can only use iMessage to other Apple devices.

Turning off iMessage will allow the messages to go as regular text messages.

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