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Chose cheaper data plan, why did my bill go UP?!?!

Miembro

So my husband and I were sharing 3gb of data. The other day I signed into our account to see how we can reduce our bill further since he is deployed oversees and I look at our shared data. the one chosen is 3gb for $60 a month and the next choice is the same amount of data for $50 a month. So of course I chose the same amount of data for less money per month. WHY HAS MY BILL GONE UP BY $10??!!!

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Re: Chose cheaper data plan, why did my bill go UP?!?!

Leader

I would start a chat session with a Verizon rep; I've come to find they seem to be the most helpful in resolving issues.

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Re: Chose cheaper data plan, why did my bill go UP?!?!

Líder Sénior

Changing a plan in mid month causes a proration but a credit should be seen on the next bill.

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Re: Chose cheaper data plan, why did my bill go UP?!?!

Líder Sénior

You say you made this change "the other day". How long ago was "the other day"? Have you already received a bill? How much was your bill last month? How much is it this month? Have you looked at your "detailed bill"? ALL charges are itemized in your detailed bill. I suggest looking at your "detailed" bill instead of your "billing summary" to determine why your bill went up $10 if you chose a data allowance which was $10 cheaper.

It would also depend on HOW you made the switch. If you made the switch effective immediately, you could be charged overages. If you made the change effective at the beginning of your "current" billing cycle, you SHOULD see a lower bill after the change by $20 and then increase by $10 the following month to be only $10 lower than you old plan.

You may ask HOW can I have overages if I am switching from a 3 GB plan to a 3 GB plan. This is all due to pro-ration. Say you made the switch effective immediately at the halfway point of your billing cycle but had used 2 GB of your data already. Your data allotment for the old plan would have been 1.5 GB at the halfway mark, yet you used 0.5 GB over that amount meaning you would have a $15 data overage during the 1st half of the month on your old plan. You would get another 1.5 GB to use on the new plan for the 2nd half of the month. You have to be VERY careful when changing plans mid month to take effect immediately. Unless you fully understand pro-ration, you should make a switch effective either at the beginning or the end of your billing cycle.Smiley Happy

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