i have the same problem. i had been in line at an apple store since 6 pm last night to be able to receive the phone color i want. when apple open they told me they did not receive any shipment of gold. so i said ok space grey is cool too. walked in around 0820 am and the technichian set me all up. i payed full price to keep my unlimited data plan. i specifically asked if the previous phone (my 4s) was going to cause an issue since i will be converting to lte with the 5s. i was told no. at the apple store and verizon technician reassured me that it was prob because of all the people activating their phones and the system was slow bc the activation said pending. i was given an extra sim card from apple and was told if i still receive this error it possibly could be the sim card but change it out and go to verizonwireless.com to activate the new sim and it should resolve. it did not. i called tech support and they stated they think it is a iphone problem bc how realistic is it after changing it thru two different sim cards and they both say the same error message. verizon called my local store on clairemont mesa blvd and asked if i can get a new sim card there to try one more time. the store stated i could. so i walk into a mess. i explain the situation and the manager said i have to wait in line bc people have been waiting 3 hours and i am no exception. all i wanted was a new sim card. nope u have to wait. then i asked if i could just get my old phone reactivated. nope go in line. how is it fair that i am left with no phone for numerous hours after dishing 700 and you are telling me to wait 3 hours + to try and fix a problem that shouldve never happened and you knew about ahead of time with the tech support calling. i stated this was unfair and i was told to call tech support for my issue. tech support talked to and sent me to your store!!!! i was getting the runaround since they sent me out of the store at 9 am. i called apple and explained and asked if anyone had reported the issue and they transferred me to a senior advisior around noon and they stated my issue was not reported as of yet but he would work hard to find the problem out and make it a high priority. he did a hard reset which took 90 mins with me over the phone. flagged my case and sent it over to the engineers bc if im experiencing this problem then most likely someone else is. at least the apple worker gave me his contact info and reassured me they were working hard to figure out the issue. unlike verizon brushing me off and stating its apples fault. i am sure everyone working with apple and any service provider are tired, stressed and overwhelmed but i expected a little more customer service then sorry wait three more hours in line for a prob that we probably cannot fix. nevermind me waiting 18 hours already with no answer to my issue and spending 700. i bought it from apple so i have to go back to apple on the craziest shopping apple product day of the year. i hope the issue resolves so bc i am left with an expensive piece of electronic that does nothing and no phone. 