THIS ISSUE IS PARTICULAR TO MOVING TO an iPHONE FROM ANOTHER VERIZON PHONE
& NOT IF YOU SIMPLY STARTED A NEW VERIZON ACCOUNT WITH A NEW iPHONE
After 4 hours of:
Working through a smart Verizon iPhone Nivel 2 technical +
Apple's iPhone Nivel 2 asistencia técnica +
Verizon's iPhone Nivel 3 asistencia técnica
Let's be clear - the Verizon iPhone for all its wonders is still a new animal for Verizon which is proving a bit tricky to integrate into Verizon's own feature rich set.
In particular the iPhone's voicemail which is owned and controlled by Apple directly is something very new to Verizon and which Verizon quietly is still working hard to effectively transition Verizon customers into.
When you upgrade to an iPhone from another type of phone Verizon needs to set up an Apple Voicemail account for you. At the same time your old Verizon Voicemail should be terminated - but this doesn't always happen...
When you get an iPhone for the 1st time one of the 1st things that SHOULD happen when you got to the Phone icon and touch the Voicemail icon - is that you should be forced to setup your new Apple Voicemail. If this doesn't happen your transition to your iphone may have gone wrong!
What still can happen (per Verizon's 3rd level technical service reps) is the your original Verizon voice mail can remain active - effectively giving you 2 Voicemails!
...AND THIS IS ONE TIME 2 IS NOT BETTER THEN 1!!
Having 2 voicemails on your iPhone account which only recognizes 1 voice causes some interestingly negative and perplexing issues = in Layman's terms - it DON'T WORK RIGHT ;-(
One of the Negative symptoms has to do with the in Verizon system "Reply to a (voicemail) Message" option 8. This option provides a wonderful way for Verizon to Verizon customers to listen to a voicemail and (clicking 😎 return a voicemail message to the original (Verizon) sender (press 8 - leave return message - press # + press # again to send your message).
The simple fact is that Apple voicemail system does NOT support Verizon's option 8 in voicemail AND if your new iPhone's voicemail account was set up incorrectly - when you call another Verizon phone and leave a voice message whoever pick's up that voicemail they will STILL HEAR VOICEMAIL OPTION 8. If they happen to use this option to replay to you - they think they actually replied to you - when in reality their message goes into the either - NEVER to be heard from again.
THIS VOICEMAIL ERROR CAN BE FIXED!
YOU WORK WITH YOUR VERIZON iPHONE LEVEL 2TECH ...
and if they fail to fix your problem ask for a Level 3 Verizon iPhone Technician!!!
... Because Verizon's Level 2 technicians may still be unaware that this particular problem MUST to be fixed on Verizon side AND that the tools available to them at Level 2 support DO NOT ALLOW THEM TO SEE the real problem (like you may have 2 emails still). And even if they could see the problem - they are not allowed deep enough access to Verizon's system to fix it - AND even Level 3 Technicians might not be able to - BUT they have access to the Gods of the Machine - the ENGINEER Level Verizon Technicians - which is how deep this issue is still.