I recently upgraded my iphone 4 to ios6 on wifi. My laptop charger has been broken for a while so i havn't been able to sync my iphone to my itunes or back it up in any way. Now that the ios6 upgrade is done, my phone completely turned off and is now showing on the screen to plug in my phone to itunes.
DESPERATE, i am back on my laptop with a borrowed charger and i plugged my phone into itunes. It now says i have to restore it back to factory settings. Meaning, i will lose all of my contacts, pictures, etc. because i havn't been able to back it up onto my laptop.
I definitely don't want anything deleted off of my phone. Did any body else have this problem? Is there ANYTHING i can do to refrain from restoring it and losing all of my memory?
Hello,
I had the exact same issue. NOTHING so far. Sorry
I also had problems. I was able to sync it with iTunes, but an error message said I needed to upgrade my iTunes. Once I did that, another error message said there was an error and my phone had to be restored to factory settings. Now my phone isn't even recognized on iTunes when I plug it into my computer. The iPhone screen just has an apple logo. I can't turn the phone on or off. Any advice?
Same here. I never synced my phone with iTunes because I have an older mac with a too-old OS. My husband spent 5 hours trying to recover my phone last night using his PC andhis iTunes (after I finally accepted I was going to lose all my contacts and photos). Following the iTunes restore procedure and the phone is still dead. Nice that this happened on the same day the iPhone 5 was released so if I want a new phone I'll be waiting a while. This is totally ridiculous that a software download could erase all your data and kill your phone.
thejennshin wrote:
I recently upgraded my iphone 4 to ios6 on wifi. My laptop charger has been broken for a while so i havn't been able to sync my iphone to my itunes or back it up in any way. Now that the ios6 upgrade is done, my phone completely turned off and is now showing on the screen to plug in my phone to itunes.
DESPERATE, i am back on my laptop with a borrowed charger and i plugged my phone into itunes. It now says i have to restore it back to factory settings. Meaning, i will lose all of my contacts, pictures, etc. because i havn't been able to back it up onto my laptop.
I definitely don't want anything deleted off of my phone. Did any body else have this problem? Is there ANYTHING i can do to refrain from restoring it and losing all of my memory?
Couldn't you have backed it up to the "iCloud"? or some other cloud based storage before you did the upgrade? If you do not back things up before you upgrade your OS, you are only asking for things to go wrong.
hi thejennshin,
Oh my goodness! Sorry to hear about the issues you are experiencing with your iPhone. It's always recommended that you do a backup of your information before you complete a software update to make sure you don't lose your personal information. These are the ways your are able to backup your information on your iPhone http://support.apple.com/kb/HT1766.
Here are the steps and recommendation on how to complete that software update successfully. http://support.apple.com/kb/HT4623
Thanks,
NidiaA_VZW
Please follow us on Twitter @VZWSUPPORT
i also had this exact same problem and being that i move alot as of late i dont have a land line so here i am sitting in the Verizon store with a 40 MINUTE WAIT! just so i can get my phone to work. The only way i can get a hold of anybody is my phone... all i have is the iTunes logo and a plug in screen and thats all i have had all morning and when i plugged it in it said i had to upgrade and restore it i was mad but thought oh well so i clicked it then waited 3 HOURS and all it said was the same message... hence here i am sitting in the Verizon store with...30 min to go... UGH!
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