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My phone will not connect to wifi, send text or turn off properly. How can I fix it?
chefner
Newbie
‎08-11-2014 03:45 PM

It also has not charged properly.

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Re: My phone will not connect to wifi, send text or turn off properly. How can I fix it?
vzw_customer_support
Customer Service Rep
‎08-13-2014 03:48 PM

Yikes, that's quite a number of issues for just one device chefner!

What make & model phone do you have? Did these issues begin all at the same time, or separately?

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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My phone will not connect to wifi, send text or turn off properly. How can I fix it?
SierraTech
Enthusiast - Level 3
‎08-17-2014 03:01 PM

If iPhone, you need to do a DFU restore. See my earlier post in this forum how to do this.

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