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Quisiste decir:

If our phones are out of contract, why doesn't our bill go down?

chapelhill
Miembro

Two of our phones are out of contract now. If we haven't updated the phones, shouldn't the line charges go down for these two?

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Re: Two of our phones are out of contract now. Shouldn't the line charges for these 2 go down?

rcschnoor
Líder Sénior

chapelhill wrote:

Two of our phones are out of contract now. If we haven't updated the phones, shouldn't the line charges go down for these two?

If the contracts end and you do not take action, nothing will happen. The out of contract discount does not attach to your out of contract line automatically. Currently you have to add the discount before it will take effect. You can do this by calling in to CS or adding it yourself in the account owner's MyVerizon account in the add/remove features section.

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Re: Two of our phones are out of contract now. Shouldn't the line charges for these 2 go down?

Snn5
Líder Sénior

If on the More Everything plan, just make the change in My Verizon or call Verizon, but be careful how you do it...be to the point, don't want unwanted changes to happen.

Re: Two of our phones are out of contract now. Shouldn't the line charges for these 2 go down?

Weth
Líder Sénior

Ask specifically for the month to month discount feature.  It will be $15 savings if on 4 GB or less and $25 savings if on 6 GB or more - per month. 

Re: Two of our phones are out of contract now. Shouldn't the line charges for these 2 go down?

rcschnoor
Líder Sénior

chapelhill wrote:

Two of our phones are out of contract now. If we haven't updated the phones, shouldn't the line charges go down for these two?

If the contracts end and you do not take action, nothing will happen. The out of contract discount does not attach to your out of contract line automatically. Currently you have to add the discount before it will take effect. You can do this by calling in to CS or adding it yourself in the account owner's MyVerizon account in the add/remove features section.

View solution in original post