Hello SoftballAllstar23,
I'm sorry to hear that you've been experiencing issues with your phone! We'll work together to determine what's causing this. When did this begin? How long have you owned your phone? Do you have anything covering the earpiece, such as a screen protector or a case? Please provide more details, and we'll help to resolve this.
MichelleH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!