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Cell phone not working with Comcast

Miembro


We got Comcast internet and now my roommate's Verizon iphone doesn't have any service. He can't even make a phone call. How can we fix this?

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Re: Cell phone not working with Comcast

Asistencia al cliente
It would be very odd that the phone isn't working as a result of getting new internet service.
May I ask what happens when he tries to make a call? I'm wondering if he has access to the browser on the phone.
Can he try some of the steps here http://vz.to/MLDgRr?

TamaraH_VZW
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Re: Cell phone not working with Comcast

Líder Sénior

I Do not see the 2 being linked. Take the phone to Apple or Verizon to check it out.  The technology in a cable modem and wifi should have no impact on cellular service On the phone call side of things. 

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Re: Cell phone not working with Comcast

Miembro

He says the phone just looks like it has no service (no bars). He cannot use the phone, get on the web, or play his Clash of Clans. He insists it only did this since we got the internet. He also said that he has Comcast internet at work and that doesn't affect his phone. What do yo mean "have access to the browser?" Verizon Wireless Customer Support I did have him program the password in his phone to use the wifi, but even then he said his bars dropped lower. Now he keeps the wifi turned off. It has since gotten worse. Not sure if any of this makes sense, but this is the situation I am currently in.

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Re: Cell phone not working with Comcast

Líder Sénior

Unplug the cable modem to show there is or is not any effect from the cable modem.  It makes no sense it is from cable Internet.

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Re: Cell phone not working with Comcast

Miembro

Yes, I fully paid early termination fee and my account balance is zero. No, my phone is not blacklisted. After termination of the contract my login was locked and I can not ask for support as the current client. Where in this case, I can write e-mail?

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Re: Cell phone not working with Comcast

Miembro

Just write in the wrong thread. Please remove my posts.

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