Fraud

[SusanDurkes]

Fraud Department contacted me to tell me someone had hacked into my account and ordered TWO iPhone 11 Pro phones.  I told them I did not authorize that and that I didn't know anyone in Bronxville, NY.  So I think they cancelled it but they said the phone might be rerouted to me in Georgia.  I never got the phone but FedEx has already come by to pick the phone up.  I'm trying to reach Verizon Fraud department to clear this up.

[deloused]

So call them 

[SusanDurkes · Accepted solution]

I don't know what Verizon has done about my situation with the fraudulent phones.  I've been busy but will try to call today.  You would think Verizon would update me on this.

[3342023117]

Samething happened to me. Got a call about 2 iPhone 11 being order and shipped to New York said he was cancelling the order and for me to call and change me pin and password after I hung up from them. I checked me bill a week latef and saw a pair of earbud pros had been ordered that same day and shipped to New York and sign for by someone I didnt know but was charged to my account. Been trying to reach the fraud dept all day with no success. Chat representative says I need a police report a copy of my ID and proof that I'm in another state out side of where the order was placed and shipped too.

[SusanDurkes]

Go to the nearest Verizon store and explain it to them.

[FCC1522]

Fraud department does not call anybody do not let that fool you