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My phone has been freesing too. Now it won't even turn on though. Verizon of course is making things way too difficult. We paid to have a replacement shipped overnight but it never showed up. We are so fed up with not having a working phone. We got this one on an early upgrade just a few months ago because our last phone broke and would not turn on any more. About ready to leave Verizon since they refuse to help and have been generally rude to us about this whole situation.
