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FRESHBEGINNINGLLC wrote:
Actually it is not an exageration at all. I was on the phone for 1.5 hours yesterday against. Granted more than 60 minutes was on hold. Still no resolution. Just transfers to 4 different people. .
For many, it would be an exageration. In my many years with Verizon, I have had a reason to call CS maybe 4-5 times. Each of the calls took no longer than 5-10 minutes(including hold time) and each of the reasons I called were taken care of during the call.
