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We did take the bill in to a store and they said we were correct they had double billed us but they didn't have the authority to change anything. They told me we had to call Verizoon financial and he told me exactly what to say and said he noted the account reflecting that. When I called financial he hadnt added any noted to the account and once again I had to start from the beginning and try to explain it but as usual the latest customer rep had their own explanation which was completely opposite of all the other reps. We are both tired of spending countless hours that we can never get back dealing with Verizon. Not to mention the amount of stress it caused. None of the reps ever showed any real interest in listening or helping us anyway. It was obvious they were just there to get a pay check. We gave up and paid it.
