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Replying to:
Re: HOODWINKED!!!!!
vzw_customer_support
Customer Service Rep

I sincerely apologize that the proper expectation was not set, WEPERKPEP. The Unlimited Data Plan will give you 22GB for each smartphone and one the data allotment has been met, the line will deprioritized. This means that the line will be queued behind other users who have not used 22GB and the tower will also have to be congested. If you are connected to a tower that is not congested, you will experience the same 4G speeds. The Jetpack will have 10GB of mobile hotspot and after that it will be throttled down to 3G speeds. The good news is that you can use the mobile hotspot on the smartphone and it will also have 10GB of mobile hotspot. Here's more details http://vz.to/2li86Gw. What is the make/model of the phones? ZangY_VZW

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