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I am not sure I follow.
You did take a picture but you never made sure your pictures were backed up? That is still Verizon's negligence? Where is your responsibility in making sure that you can keep track of this for yourself?
You did the trade in in-store but then you had to mail the phone in to Verizon? That is not the procedure in a corporate store, so you must have gone to a premium retailer.
