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It's a really big mess that happened in December. It resulted in us getting 2 bills and being charged for connections on both bills. Like I said I have been to the local office 3 times and was told that there needed to be credits higher than they could do in store and not to pay until we got it all straight, So now I am into April and it is still not straight. Every time I speak to someone, I am told they have to speak to someone else and to call back. I would just like to speak to the person who can actually help me straighten this out with out being passed over several times or told to call back yet again.
