I've been battling this BS for over 2 months now. My husband bought me 400 in gift cards (a lot of money for us) to use towards an iPhone when I was ready for an upgrade. At no point was he told I could not place an order for an iPhone if it was backordered. So Verizon has my money & I can't even get in line for a phone. I'm not putting a phone on a credit card with over 13% interest when (again) Verizon already has my money. This is absolute fraud.
Also, if any attorneys are out there, three words: Class Action Lawsuit.