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Unfortunately, customers who cannot afford your advanced phones and just wish to have basic service are paying for the technology for those who like to spend over a hundred dollars a month to have internet. We have a family of four people and cannot afford the smart phones. Those using the technology should be the ones paying for it. There should not be an across-the-board fee for all users. This is akin to making everybody pay country club fees because they live in the same country as those who pay the fees and get to use the country club.
Verizon used to care about customer service. Customers used to matter. It is sad to see Verizon go the way of other companies and treat customers (especially loyal customers who have been overcharged for years) with no respect.
