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Today I was told that I should switch companies. That Verizon doesn't need old customers because they get plenty of new customers. I was told that it isn't a big deal to them if I leave because I think their $30 upgrade fee are unfair. I was told that I should switch today and that they will be glad to disconnect our phones and gladly charge us an early termination for the last two months on our contracts.
Verizon wireless has obviously decided that they are too big and rich to care about or keep customers.
What a sad shame. It really reflects the state of business which is to cheat the customer as much as possible and then forget that customer and find a new one.
I am so disappointed.
