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Ok-
I guess technically it shouldn't be called an upgrade, it should just say your eligible for a new phone. in order to be eligible for an "upgrade" you would need to be out of a 2 year contract, not currently in the middle of an installment plan, or on certain devises have half the phone paid off in witch case you can give them your current phone in good condition, and get a new phone.
Technically your not really upgrading anything, its more so your eligible for a new phone.
