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ADAZEH97, we want to ensure your account concerns are addressed. I regret you were unable to get in contact with our Chat Team. Have you since been able to obtain assistance? We can also address any concerns you have via Twitter @VZWSupport or Facebook.
Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
