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Re: Annoying and unnecessary text messages at really bad times of day about my AUTOPAY prepaid account
ReadyToSwitch
Newbie

I originally reported this problem in July, 2014. Here's what resulted:

End result: They are going to "back out a change they made in October" that removed the reasonable-hour check for sending the messages. Since they do releases monthly and I don't know when they did the last one, I have no idea when this will happen. I'm not hopeful, since my initial complaint was in July, before they made the October change.

So they KNOW how to fix this. But they don't communicate with customer support.

I am getting closer to leaving Verizon every text they send. I got the final "good news" today.

1. You better have enough money in your [autopay set to ON] account to renew or you will lose service.

2. We've charged your credit card.

3. Your account balance has enough in it to renew.

4. Your account has been renewed. You won't get any more annoying messages for a month. (I made that last sentence up).

To cancel this account, I have to do it at the very end of the month. If they haven't notified me of a fix before then, I'm gone.

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