View discussion in a new window
I don't pay for a device that I can't use sometimes because the vendor writes bad software. My wife is recovering from surgery in a medical bed. If she needs me at 3am, I must be able to respond to her need.
Verizon fixed the time zone issue last July. Now it's broken again.
Disabling any function on my phone is not a fix. It's a no-cost (to Verizon) workaround that loses that functionality to me. They don't reduce my rate if I disable a feature. They can keep me as a customer if they fix their software. Right now, it seems to treat prepaid accounts as untrustworthy folks who have to be reminded of simple things. Like paying their accounts. Which subject is the first five minutes of suggested paths to take on their customer support line. *611
