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I've already spoke with one of your techs who stayed that 27 Feb 2017 the system would be up and running because even thru the Web (not app) Verizon Cloud wasn't working. I'm not tech savvy just know I can't view my picture or videos that we backed up. Only thing supposedly working in contact backup.
I apologize for confusion earlier, talking about verizon cloud, not iCloud (which is apple based).
John
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