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We appreciate the details, Jbeam24 and I assure you we want nothing more than to turn this experience around. Let’s gather some more information and continue working towards a solution to your concern about the cloud.
Just for clarification, when did this issue begin? Besides being unable to access the cloud, are you having trouble accessing any other apps or using data in general? Are you referring to the manufacturers Cloud feature or our Verizon Cloud http://vz.to/2cFzqJ2 service? Please provide a few additional details and we will be ready to continue helping.
SteveR_VZW
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