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This is a peer to peer community forum and not a direct link to Customer Support. If you want immediate help call customer service at 1-800-922-0204 from a landline or *611 from your phone. Or you can wait until one of the roaming VZW reps offers to send you a Direct Message to take the issue into the private area of the community.
You can always pay off the remaining balance of the device and sell it on Swappa or another third party site and recoup most of the money then you would if you traded it to Verizon.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
