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TIFWIL18,
Thanks for reaching out to the community member forum regarding a trade in value. Our customer service team will be happy to assist. The trade-in team can be reached at (800) 416-8894 in case there is any issue with your trade in. We look forward to assisting you.
EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
