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I traded in my Samsung Galaxy S5 phone at a local Verizon Wireless store on June 9th, 2016 and was told I would get $77 for it. I was never told how I would get the $77, but I've read enough questions and comments to figure out that the money is apparently given via gift card or applied to the account.
The $77 shows up on my receipt, but I can't find it on my account, was not given a gift card and never got a text or an email about any credit. Nothing.
So, why haven't I gotten my due credit? And to Verizon customer support, please don't ask if I've checked the device trade in status because I have no submission ID. The trade was done in a store, not online. I never got an email or text, period. And certainly no indication of any kind of "submission ID." I just want to resolve this.
