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slh777 wrote:I am having the same problem, I got a new phone and upgraded to the chaperone 2.0 and do not recieve the SMS text alerts anymore. The Verizon store told me that version 2.0 no longer sends text messages just an alert to the chaperone app. Tech service told me that they set me up on vtext.com so that I would be able to recieve the text but no go of course.
I wish they could make a choice if you would like to recieve texts or not or at least be able to use the old version of the application that did support SMS Texts. I am very unhappy with the service now as it is and Verizon told me that they cannot change anything, it is a 3rd party that makes the software.
I have spent days trying to get this resolved and nobody seems to care. I think they need to roll back to the old version of the application with a choice to recieve text or not.
Message Edited by slh777 on 07-07-2009 11:11 AM
I responded to one of your other posts about this problem. Sounds like the tech folks were on the right path, but I doubt they actually knew what they were doing (all too common with tech support nowadays). Login to your chaperone account on the web where you created the childzone. Select the childzone you want and then select edit childzone. Then at the bottom of the popup window select add or delete a recipient. On the next popup window, enter the following email address: yourmobilenumber@vtext.com (i.e. 4255551212@vtext.com). Then save the changes and it should work. If you already have that email address added, then I'm not sure what the other problem is. Hope this helps.