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Another Trade In Black Friday 2016 horror story on this forum.
I just shake my head at everything you posted because it happened exactly to me.
I finally got my bill credits by speaking to the cancellation dept. After 10 calls to the trade in dept, being transferred to tech support, customer service, billing dept.. etc.. being put on hold for hours on end and having to hear the same script of "be patient, your bill credits will appear in the next billing cycle" over and over and over again I was done with Verizon and wanted to just pay off my installment agreement and cancel my service. Only then was I able to get the correct credits applied to my account. Terrible that each and everyone of us had to call numerous times and even still couldn't get the issue resolved.
Lesson learned.. DO NOT TRADE IN YOUR PHONE TO VERIZON. Too much risk and gamble with no assurance you will get the correct credits or promotion.
