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Replying to:
verizon wireless not honoring double data
ANDALL13
Newbie

I've been having this issue with verizon wireless not honoring thei double data promotion.  I signed up for verizon FIOS back in april 2016. based on the promotion that they would double my wireless Xl data upon upon sign up. My FIOS package clearly states double my data every month within 2 billing cycles of sign up. Once installed I initially got the double data then after the second month the promotion was removed. i have been going back and forth between verizon FIOS who states that I am a part of a ligament program and verrizion wireless who states the program was is only good for 2 months even though they acknowledge that said 2 month program was effective July (I signed up in April) and thus far they cannot or will not honor your promotion. I have been a loyal customer for over 15 year. At this point I am ready to terminate both my wireless and FIOS services due to Verizon not honoring their commitments. Any assistance you can provide will be appreciated.

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