Your loyalty with Verizon has not gone unnoticed. We are so grateful for your 15 years of loyalty, and we would certainly be heartbroken if you broke up with us. Given the issue, I'm sure that we can still come up with a reasonable resolution to the concerns that you are facing. I do recommend reaching out with our prepaid department to have them put another set of eyes on the situation. They can be reached at: 888-294-6804.
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