View discussion in a new window

Replying to:
Re: Upgraded plan on mobile device but Verizon won't support promoted price
dwatkins
Newbie

It was moving to the new plan but the app was offering the old per line price.  In the screen shot below you can see the new plan price is the same as the existing and I selected the  12GB data plan at $80 vs my current data plan which is $80 for 10GB - obviously a much better deal and the new plan offer rollover from the previous month.  However, when I called to make sure that the new plan was the same price... magically it was no longer $155 per month but $180 per month (before taxes and fees).  So they were going to charge me the extra $5 per line regardless of what their app said.  And continues to say today on both my ipad and iphone. It is what it is but it is not a very good way to treat long time customers.  By the way I can click on devices and it show $15 per line but I did not want to advertise all my families phone numbers on the message board Smiley Happy

Photo Oct 27, 12 10 18 PM.png

0 Likes