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Sad thing is, I like Verizon. The service is amazing to me.
I just wish they would own up to their screw ups. I also wish the business model wasn't so centered around asking for a payment. You've got more ways to make a payment than actually help customers.
Then on top of that, I can't even contact higher management about the issue. I'm left with "we will review this" but you still have to pay us to use your services. As much as I don't want to, a switch to Sprint is sounding alot safer for me.
