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Since you didn't feel like sharing what the actual problem was, there is no way to tell if what you were told is the truth. In my experiences, though, whenever you have a problem with an Apple device it is best to have it handled by Apple. They are best at diagnosing/fixing problems with iPhones. Whether or not what was said to you was offensive is a matter of opinion. What offends some may not offend others. I have seen people that were simply offended when a CS rep simply didn't agree with a customer. Simply because a customer doesn't get what they want does not make the CS rep offensive. That a supervisor doesn't overturn a CS rep does not make the supervisor offensive. Sometimes the customer does not have realistic expectations.

Whether or not this is the case in your situation, we have no way of knowing as you failed to let us know what the actual problem was. Simply saying the CS rep/supervisor were offensive may or may not be the case OR it may actually be that they were only providing the service they were allowed or able to provide. Not fixing something they are unable to fix and pointing you to a location which would be better suited to assist you is simply helping you out.