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The process of upgrading a device and setting it up takes at least 30-45 minutes. You wanted to walk into a store 15 minutes before closing time, get behind other customers, wait at least 15 minutes and expect them to do a 30-45 minute job? Do those people not have the right to go home? You're not walking into BestBuy then buying something off the shelf to take home and play with. That is why they wouldn't let you in at 7:45.
That is also why you didn't get the assistance you expected in the NY store. That is why you can buy online. It will ship to you and you can set it up when you DO have the time. You can't walk into a store and expect to get assistance immediately.
You just don't get what you want exactly at the moment that you want it. Get over it. Go to the store when you have more than 15 minutes for your transaction. Good luck getting that anywhere else too.
