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It is doubtful you will get your ETF waived. You can always come back to Verizon until the end of January and have your ETF rescinded. Then leave for AT&T at that time.
It is always good to double check your contract status in your MyVerizon account before doing something as drastic as what you did. A quick look at MyVerizon would have confirmed that you WERE still in contract as you had originally thought. Then you could have compared with "Jeremy" your information on MyVerizon with what he claimed was on his screen.
He is correct that Verizon sometimes allows early upgrades as if your contract is already completed, but the contract forgiveness is only valid if staying with Verizon. Moving on negates the contract forgiveness.
