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Re: Customer Service Approach Has Major Opportunities



A man after my own heart!  I could also account for similar situations but the worst part of my situation right now is that on top of those similar frustrations, I have now found out that, although my contract was not due to renew for a year plus two months, my contract WAS renewed, without my knowledge because I made some small changes to my plan.  Verizon needs a consultation company to teach the values of good  customer service.  Anyone have that type of small business/