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Re: Contact information for written request to resolve a billing issue.
vzw_customer_support
Customer Service Rep

We want to make sure that your answer was complete. We are here to help. Without having access to our information I can say that there are certain plans that don't qualify for further discounting because either they have already been discounted. Or, they are don't because it's in violation of the agreement that the company has with us. What plan do you have? We no longer have a method through email but we can hlp you here, Twitter or Facebook. We also have Chat options as well.
BobbyN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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