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I'm a grandma, so this is all new to me. When sending a text message, I hit the OK key by mistake (qwerty keyboard). The message disappeared. I looked in my Reality book (Tips, Hints, and Shortcuts) to find out what happened, and I learned that the OK key also means SEND. Then I looked at my messages to verify that it was sent. I see messages listed in there with little envelopes. Some open, some closed. Some with a red arrow, and some with a blue arrow. What does all this mean? My Reality book does not explain the meaning of all these little icons. I am very disappointed in the book. Half of it is upside down, and in Spanish. There is no index - just a table of contents. I need more explanation. I'm learning as I go along, but I could use more help. Forget about calling Verizon. 