View discussion in a new window
I did make that call and by threatening a lawsuit was sent back to customer service (every six months for over two years, remember) and told to request contact with Executive Representatives, which the manager said had to be done in writing. When I told her at this point a lawsuit made more sense than more contact she search back through the notes on my calls since 2012 (most calls were not noted, just Dec 28, 2012 and June 14, 2014 not the three+ in between) and admitted that I had canceled in Dec 2012 and she did refund $640.
Shame shame shame on Verizon. At this point I still feel like a lawsuit because I have actually suffered damages. I never understood how people could be litigious until now.
