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Replying to:
Re: Home Fusion Broadband service shut down 9/2
FanOfFloyd
Newbie

To anyone who is considering Home Fusion Broadband I say "buyer beware".

I have had the same experience as some of the users have described above. Starting in December 2015 my internet service started dropping, and I don't mean for just a few minutes, I mean days at a time with no internet. It is now February 11, and no resolution. I call tech support on a regular basis to find out what is going on. Every call gets the same response: "I can see a ticket was created. Oh my, it's been that many weeks! Well I understand your frustration. Let me escalate your ticket, and I promise to call you back in 24 hours to give you a status update".

To date, I have never received any of the promised call-backs.

It's bad enough that the internet service is not working. What's unacceptable is the terrible customer service and the promised call-backs that never materialize.

I am done with Verizon.

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