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I appreciate you trying these steps katiesDAD. Wireless devices use radio transmissions; therefore many factors can play a part in how your device receives our signals. Some factors include terrain, foliage, weather and buildings. It becomes more difficult to guarantee service inside a building because there are different types of materials used in the structure, some that restrict signals more than others. I do apologize as this is proprietary information and we would not be able to provide that information. Please accept my follow request and reply to my message so we can continue to work on your signal issue.
JorgeO_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
