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Re: Need help returning a phone.
vzw_customer_support
Customer Service Rep

This sounds very odd Deg79. I am sure we will get the phone returned if it needs to be. Is the phone that you received under a worry free guarantee or a warranty? If it is under a worry free guarantee, I would recommend going to a direct http://www.verizonwireless.com/stores/ store and returning it.
AmberF_VZW
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