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Upgraded Device, returned old device, received confirmation it was received, but am now receiving texts..

I recently upgraded my device and returned my old device associated with that line of service.  I received confirmation emails stating the device was received and my bill credit has been applied to my account two day ago.  But now I'm receiving emails/texts saying "We haven't received the device that was part of your recent upgrade.  Please return it immediately to have the fee you were charged credited."  So it's a bit confusing and frustrating.  I'm wondering if this is just a system error where one thing hasn't caught up to the other.  All I know is I am going to be extremely upset if I suddenly see some crazy charge/fee on my bill for a device I already returned and received confirmation on previously.

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