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Re: Why does Verizon hate it's long term customers?
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If I were still on my original plan, I could upgrade my iPhone 5c to an iPhone 6 for only about $100 on a 2 year contract. With activation fee of $40 plus taxes and fees, it's still only about $180. That is a substantial discount vs. purchases the phone outright. Since I was already on a data plan, my monthly fee wouldn't have increased.
On this plan, if I were to actually use the upgrade, I would have to pay an extra $20/month over 2 years. That's an extra $240 that I wouldn't have had to pay had I been on the original plan. So I can only take it, that Verizon doesn't like these loyal long term customers who have grown accustomed and satisfied with their old plans.