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I do apologize for the experience, mholston. I want to make sure this is looked at closely and rectified. This is not the experience we want you to have. Please accept my follow request and reply to my message so I can further assist with this matter.
JorgeO_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
