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Hi Cwil211,
20 years is exceptional loyalty, and we definitely say Thank You. We are so sorry to hear that your device was stolen from your residence. Having replacement options available to assist is critical; per you need a working device. It saddens me to hear of all the difficulties that you have experienced while attempting to replace the stolen device. Your issue should have been resolved on the first contact, not 3 unresolved contacts. Let’s get this resolved. I have sent a Direct Message; please respond to the message for account review.
Thanks,
PamelaF_VZW
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