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Re: Wireless Printer Issues with 4G Router
vzw_customer_support
Customer Service Rep

Appreciate you reaching back out to us. Rocketfoot. This is the info we needed. I believe I found a solution that can help out. What may be going on is a conflict via the IPv settings.


Please login to your Router's admin page > go to Settings > Advanced > LAN > and please uncheck the box for IPv6.


Please make sure that IPv4 is checked, as well as DHCP, and that the DHCP settings are set to default.


Once you save these changes, your router will restart. You may need to restart your printer, but it should now remain connected to your wireless network with no further freezing issues.


Please keep us posted!


NicandroN_VZW


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