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vail945, thanks for the zip code. I was able to review the area and it looks like you should be having no problems at all. Have you been able to power off both of the devices and remove the sim card for a good 30 seconds? If not, I would recommend on trying that out next. These links will provide you with those steps. Note Edge: http://www.verizonwireless.com/support/knowledge-base-137873/ iPhone 5s: http://www.verizonwireless.com/support/knowledge-base-85347/ Please keep us posted.
KevinR_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
